Effective Date: 02-05-2025
At Aradhya Candles, each order is packed with care and inspected individually before dispatch. We aim to ensure timely delivery of your handcrafted candles, and this Shipping Policy outlines how we manage shipping and delivery.
Order Processing Time
- All orders are processed within 2–5 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- Any delays in order processing due to high volume or supply constraints will be communicated via email or phone.
Estimated Delivery Time
Delivery time depends on your location and the courier service. Estimated delivery timelines are:
- Local (within city): 2–4 business days
- Domestic (within India): 5–10 business days
- Remote/Rural areas: 7–14 business days
Note: These timelines are approximate. We are not liable for delays caused by courier partners, weather, or unforeseen events.
Shipping Charges
- Shipping fees are calculated at checkout based on your delivery address and order size.
- We may offer free shipping on orders above a certain amount — details will be displayed on the product or checkout page.
Order Tracking
- Once your order is shipped, a tracking number will be sent to your registered email or WhatsApp number.
- You can use the tracking link to monitor the delivery status.
Damaged or Lost Packages
- If your package arrives damaged, please take photos and contact us within 24 hours of delivery.
- If your order is lost in transit, we will work with the courier partner to resolve the issue.
Incorrect Address Disclaimer
Customers are responsible for providing accurate delivery addresses. We are not responsible for packages delivered to incorrect or incomplete addresses provided during checkout.
Contact
For shipping-related questions, contact us:
Email: aradhyacandles@gmail.com
Website: www.aradhyacandles.com